help

In this help section we have outlined a few sections in detail to help you use the website more efficiently. Alternatively you can complete the form at the bottom of the page and one of our team will be in touch as soon as possible. Office hours are Monday to Friday 8.00am until 5.00pm

What type of help do you need?

• Finding products using the website?
• Placing an order on-line?
• Placing an order by telephone?
• Managing your account on-line?
• Contact Le Bon Vin?
• Problems with the website?

Finding products using the website
There are numerous methods for finding the wine you want and the guide below explains how best to use the website to get what you want.

Keyword search The most straightforward way of finding wine using our website is to use the keyword search box at the top left of the website. Simply type a word or words into the keywords box and click search! For example typing "french red" will find all the red wines from france or typing "rioja" will find all the rioja wines currently on the website.

For a more accurate search try using the name of a wine you want to find
For example typing "veuve clicquot" will find all the wines with the required text in the name.

Easy search
The easy search is located on the left hand side of the website and allows you to select from a number of options to narrow your wine search by colour, country and price. For example by selecting "Red Wine", "Australia" and "£5 to £7" in the appropriate boxes will find all the red Australian wines with a price between £5 and £7. What could be more simple.

The keyword search can be combined with the simple search to provide an even narrower search however it is seldom required as the three menus used together will usually find a suitable selection to match your search.
<back to top>

Placing an order online
Once the search has found the wine you are looking for you can add it to your shopping cart by selecting the quantity you require and clicking the add button.
You can view your shopping cart at any time by clicking on the icon at the top of every page. The shopping cart will show you all of your purchases and the prices and offers/discounts associated with them.

Giftwrap & Gift Boxes Once you have added an item to your cart you can add giftwrap and giftbox options to your order by clicking on the giftwrap option. The giftwrap area allows you to include a message gift tag with your order as well as choosing giftwrap and gift box options.

No minimum order There is no minimum order quantity so you can order anything from a single bottle upwards. All offers are displayed clearly for each wine and are shown in your shopping cart.
<back to top>

Placing an order by phone
Step 1: Finding your wine
You can find your wine using any of the methods above or you can contact one of our sales team who will be happy to help you find the wine you are looking for or even suggest some wines worth trying if you aren't sure exactly what you want.

Step 2: Ordering your wine
To order your wine by phone you can give the salesperson either the wine code or the name of the wine. They will then give you a price which includes delivery and ask you for your payment and delivery details.

Step 3: Payment
Telephone payment can only be made by credit card and any card details that you supply are destroyed once the order is complete for security purposes. For any subsequent telephone order you will have to supply the card details again.
<back to top>

Managing your account on-line
To view, edit and maintain your personal details that are registered with lebonvin.co.uk simply click on the my account icon at the top right of the website and enter your email address and password. Click here to log in now

Once logged in you can edit your details using the simple layout. Our website can hold numerous addresses so that you can choose an appropriate card holder address and seperate delivery address. The chosen addresses will remain as the default settings the next time you log on and use the website.

If you have any difficulties managing your account details please contact our offices on 0114 2560090.
<back to top>

Contact Le Bon Vin
Can't find what you are looking for, need some help choosing a wine, then contact our sales team for further assistance. Our experienced and knowledgable team will be happy to give you help you. Click here to view our contact details
<back to top>

Problems with the website
If you are experiencing any problems with our website you can contact our offices on 0114 2560090 or use the form below to inform us of the problem you have encountered and we will contact you with a solution.
<back to top>

further assistance